Spectro Pulse Terms & Conditions
These Terms & Conditions govern all Spectro Pulse subscriptions and are agreed to during onboarding.
Terms & Conditions Agreement
This Terms & Conditions Agreement (“Agreement”) governs all services provided by Spectro, LLC (“Provider”) under the Spectro Pulse subscription (“Service”). By subscribing, the client (“Client”) agrees to the following:
1. Service Description
Provider will create and deliver custom short-form videos within fixed monthly production cycles, with Pulse Videos delivered on a weekly cadence during active production weeks. Each Pulse Video has a fixed runtime of fifteen (15) seconds.
The Service includes scripting, editing, design, and creative direction within the established Spectro Pulse format unless otherwise specified in writing.
The Service is delivered in fixed monthly production cycles that begin on the first (1st) day of each calendar month. Each cycle contains four (4) structured production weeks and includes a defined number of Pulse Videos per subscribed location.
Onboarding & Creative Setup
The Spectro Pulse system begins with an onboarding and creative setup process, which is a required setup service scoped separately from the monthly subscription. Onboarding establishes the visual style, messaging framework, and production system used for ongoing delivery.
Clients may elect to complete additional onboarding phases in the future if they wish to redefine or refresh their creative system.
The initial subscription period may include a system build phase during which onboarding and creative setup are completed prior to the first full production cycle. Weekly Pulse Video delivery begins once the first production cycle is active.
2. Subscription Term & Renewal
The Service requires a minimum commitment of two (2) months. After the minimum term, the Agreement renews on a month-to-month basis unless terminated by either party with written notice prior to the next billing cycle.
Annual plans are paid in full in advance, receive a ten percent (10%) discount, and renew automatically each year unless terminated with written notice prior to the next billing cycle.
Monthly subscription cycles begin on the first (1st) day of the month following completion of onboarding, provided onboarding is completed by the Provider’s stated onboarding deadline. Delays in onboarding completion may result in subscription activation beginning in a subsequent monthly cycle.
Subscription fees are not prorated for partial months.
3. Fees & Payment
Subscription fees are billed in advance for each monthly production cycle beginning on the first (1st) day of the month. Annual plans are prepaid.
Payment may be made via automatic payment method or invoice, as agreed in writing. Invoices are due upon receipt unless otherwise stated.
Add-on services, including Beat Projects, are invoiced separately and due upon receipt.
Additional services are priced based on scope, complexity, and any required travel or production costs.
Provider reserves the right to pause work and delivery or terminate the Agreement if payment is past due.
Provider reserves the right to pause work and delivery or terminate the Agreement if payment is past due.
4. Client Obligations
Client agrees to:
a) Provide accurate information, brand assets, and required inputs in a timely manner.
b) Ensure all supplied footage, music, or materials are original or properly licensed.
c) Review and respond to drafts and approvals within the timelines communicated for each production week. Failure to respond within the stated approval window will be treated as approval for scheduling purposes.
5. Revisions & Scope
Each Pulse Video includes up to two (2) rounds of revisions, intended for factual corrections, clarity, or alignment with established brand guidelines.
Revisions that involve new creative direction, changes to approved concepts, new messaging, additional deliverables, or repeated revisions beyond the included rounds are outside the scope of the Service and may be treated as Beat Projects at an additional cost.
Unused revision rounds do not roll over. Revisions are evaluated per Pulse Video and, where applicable, per rooftop.
6. Delivery Schedule
Provider will deliver Pulse Videos during four (4) structured production weeks within each monthly subscription cycle. The included Service provides a fixed number of Pulse Videos per cycle rather than per calendar week.
References to “weekly cadence” describe the publishing rhythm and internal production schedule and do not guarantee delivery tied to specific calendar weekdays.
Months containing additional calendar weeks do not increase the number of included deliverables.
7. Service Interruptions
In the rare event Provider is unable to deliver an included Pulse Video within the applicable monthly production cycle due to illness, technical failure, or other unforeseen internal issues, Provider will notify Client and apply a service credit as described below.
Delays or missed deliveries resulting from Client’s failure to provide required inputs, approvals, or materials do not constitute a service interruption.
A prorated service credit reflects the value of the missed Pulse Video within the applicable monthly cycle and will be applied as an additional deliverable or service extension in a future billing period. Cash refunds are not provided.
8. Force Majeure
Provider shall not be liable for delays or failure to perform resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, labor disputes, power or internet outages, platform disruptions, or failures of third-party services.
9. Multi-Rooftop & Shared Creative Structure
For Clients operating multiple locations, rooftops, or business units under a shared Spectro Pulse subscription, Provider will develop and apply a unified creative system, including visual style, editing language, and content structure, across all participating locations.
While individual Pulse Videos may reference location-specific details, personnel, or inventory, all deliverables remain aligned to the shared creative framework.
Requests for materially different creative direction, formats, or branding between locations may be treated as separate services and scoped accordingly.
Deliverable volume, cadence, and pricing for additional rooftops are defined in the applicable subscription or proposal and do not increase revision limits or included scope unless explicitly stated in writing.
10. Usage Rights & Licensing
All Pulse Videos and related deliverables are the intellectual property of Provider. Client receives a non exclusive, non transferable license to use delivered Pulse Videos solely for marketing and promotional purposes during the term of an active, paid Spectro Pulse subscription.
All usage rights are expressly conditioned upon Client maintaining an active subscription in good standing. Upon termination, expiration, or suspension of the subscription for any reason, Client’s license immediately terminates and Client agrees to cease all use, publication, distribution, promotion, and display of the Pulse Videos.
11. Intellectual Property
Provider retains ownership of all Pulse Videos, project files, templates, workflows, and internal creative assets used in producing the Service. Nothing in this Agreement transfers ownership of intellectual property to Client except for the limited license expressly granted in Section 10.
12. Termination by Client
Client may terminate the Agreement after the initial two (2) month commitment. No refunds will be issued for the current billing cycle or for prepaid annual subscriptions.
Upon termination, Provider will complete any remaining deliverables scheduled within the paid term.
13. Provider Right to Terminate for Cause
Provider reserves the right to suspend or terminate the Service immediately upon written notice if Client materially breaches this Agreement, engages in abusive, harassing, or unprofessional conduct, repeatedly fails to provide required inputs or approvals, or otherwise interferes with Provider’s ability to deliver the Service as designed.
In the event of termination for cause, all fees paid are non-refundable, including prepaid annual fees, and Provider shall have no obligation to continue providing services or deliver remaining work beyond the termination date.
14. Portfolio Rights
Provider may display completed work in portfolios, reels, case studies, or marketing materials unless Client requests exclusion in writing.
15. No Guarantee of Results
Provider makes no guarantees regarding engagement, reach, performance, sales, or results arising from the use of the delivered content. Client acknowledges that marketing outcomes depend on factors beyond Provider’s control.
16. Limitation of Liability
To the maximum extent permitted by law, Provider shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost revenue, or business interruption, even if Provider has been advised of the possibility of such damages.
Provider’s total aggregate liability arising out of or related to this Agreement shall not exceed the total fees paid by Client to Provider in the one (1) month immediately preceding the event giving rise to the claim.
17. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Provider’s primary operating jurisdiction.